Leadership OD

There is nothing that holds us back more than our own inability to make a decision. Even when we realize that our indecision is holding us back, we are often too afraid to make any decision that commits us to a given path.

Mike Rothschild was recently “inducted” into the Million Milers club and wondered about loyalty programs in eye care practices. What programs do you put in place to make sure your patients choose you next time?

Everybody loves fries. There is a wide variety in the types of fries available but the real differences is in how they are delivered. Same is true in eye care. How does your delivery system stack up?

Almost every eye doctor feels they are the best at delivering high quality patient care. At Leadership OD, we never get calls requesting help with delivering better care to patients. When we ask, “What do you do best?”………..

Are You Having Trouble Keeping Staff Members?

Listen to the Song or……….

Two successful roadside businesses market differently. One works to attract passers-by and puts on a show, working hard to get the most out of your first (and probably only) impression. The other works to inform a loyal following about Steve (who they all obviously love).

In most eye care practices, the type of frames that you display on your optical is “the face” of your practice. It is a reflection of the type of care you deliver……..

Often, when these misunderstandings occur, the staff points out the chief complaint was “medically-based.” This effectively “blames” the complaining patient for saying the wrong thing during the exam.

End of the Year is typically a good time to review your finances and plan your adjustments for the upcoming year. The holidays offer some “down-time” that can be used to take an overall look at how the money is flowing.

We’ve all been lulled into a state of “Norming” that may have gone on long enough. Has the time arrived to Kick Ass? Help us figure it out…….

It is surprising however to realize how small changes to routines can help break me out of a rut.

In eye care, I have found that there are two categories where we find ourselves “half-assing” it: Fear and Hubris.

You know the inspirational song from the inspirational movie. The lyrics begin with words specifically for eye doctors, “I close my eyes and I can see a world that’s waiting up for me that I can call my own.”

Decision making is the toughest skill to develop as a leader.

Mike’s Monday Morning Message begins a series to bring 2020 to a close and get fresh start on the new year.